Refund policy

Last updated: October 30, 2026

Gurume Fine Foods sells one product: Gurume Umami Truffle Soy sauce. Because it is a food product, this policy explains what we can and can't accept back, and how we make things right if something goes wrong with your order.

Returns

For food safety reasons, we can't accept returns of our sauce, whether the bottle is opened or unopened. We also can't offer refunds for change of mind or taste preference.

Damaged, leaking or incorrect orders

Please check your order when it arrives. If a bottle is broken or leaking, the seal is damaged or missing, the sauce is past its best-by date, or you received the wrong quantity, email us at contact@gurume.store within 3 days of delivery. Include your order number and photos of the bottle, label and packaging.

Once we confirm the problem, we'll send you a free replacement or refund the affected bottles, including any shipping you paid for them. You don't need to send anything back unless we ask you to.

Lost or missing packages

If tracking shows your package as lost, or it hasn't arrived within 5 business days after its estimated delivery date, contact us and we'll work with the carrier to send a replacement or issue a refund.

Cancellations

You can cancel your order for a full refund any time before it ships. Email us with your order number as soon as possible. Once an order has shipped, it can no longer be canceled.

Refunds

Approved refunds go back to your original payment method. Your bank or card provider may need 5 to 10 business days to post the refund to your account.

Your rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

Questions about an order? Email us at contact@gurume.store.